Privacy Policy

Effective Date: 02-06-2026

Norelle Health (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website,
communications services, and healthcare technology platforms.

By using our website, submitting forms, scheduling appointments, or communicating with us electronically,
you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Voluntarily Provide

We may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Date of birth
Appointment information
Insurance information
Healthcare preferences
Information submitted through forms, surveys, or communications

Automatically Collected Information

We may automatically collect information through cookies, Google Analytics, and similar technologies, including:

IP address
Browser type
Device information
Operating system
Referral source
Website usage data
Pages viewed
Time spent on pages
General geographic location

This information helps us improve our website, services, and user experience.

Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect:

Referral sources
Pages visited
Session duration
Device and browser information
General geographic location
Website interaction data

We do not use Google Analytics to collect personally identifiable information.

Google may process data according to its own Privacy Policy:

https://policies.google.com/privacy

You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on:

https://tools.google.com/dlpage/gaoptout

SMS and Text Messaging Communications

By providing your mobile phone number and opting in, you consent to receive text messages from
Norelle Health regarding:

Appointment reminders
Scheduling notifications
Care coordination communications
Customer support messages
Account notifications
Service updates
Marketing communications where applicable and consented to

Message frequency may vary.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of receiving healthcare services or making a purchase.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates for marketing purposes.

We may use trusted third-party service providers, including Twilio, to facilitate communications.

How We Use Information

We may use collected information to:

Schedule and manage appointments
Respond to inquiries
Provide customer support
Improve website functionality
Deliver requested services
Send appointment reminders and notifications
Communicate important updates
Maintain security and prevent fraud
Comply with legal obligations

Sharing of Information

We do not sell, rent, or trade personal information.

We may share information with trusted service providers who assist us in operating our business, including:

Website hosting providers
Analytics providers
Communication providers such as Twilio
Scheduling and patient management platforms
Technology service providers

These providers are contractually obligated to protect your information and use it only for authorized purposes.

We may also disclose information when required by law or to protect our legal rights.

HIPAA and Health Information

Where applicable, Norelle Health handles protected health information in accordance with applicable healthcare privacy laws and regulations.

Please do not submit sensitive medical information through unsecured channels unless specifically instructed to do so.

Cookies

Our website uses cookies and similar technologies to improve user experience and analyze website traffic.

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to:

Access your information
Correct inaccurate information
Request deletion of information
Withdraw consent
Opt out of marketing communications

To exercise your rights, contact us using the information below.

Children’s Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

Norelle Health

923 5th Ave, Suite 1A
New York, NY 10009
115 East 61st Street, Suite 7C
New York, NY 10021
Phone:
(212) 444-8006

Website: https://norellehealth.com

If you have questions regarding this Privacy Policy, please contact us using the information above.